Using Two-Step Verification to Keep Your eBay Account Secure (2024)

FAQs

How does 2 step verification work on eBay? ›

Once you've switched on 2 Step Verification, each time you sign into your account you'll be able to confirm your identity via an eBay app push notification, by entering a code we send you by SMS, or a one-time password generated by an authenticator app.

One of the easiest ways to keep your account safe is to regularly change your password. Make sure your contact details are up-to-date so we can get in touch with you with important information about your account. Learn how to recognize and report spoof emails and websites.

Verification prevents automated systems from attempting to try to crack accounts by using successive password tries. Verification protects your account directly, and also indirectly by making it harder for other cracked accounts to be used in fraudulent transactions that you might be involved in as a buyer or seller.

You can set up passkeys from the prompt after you sign in or from the Sign in and Security settings in your eBay account. You can also disable the passkey option in your Sign in and Security settings. If your passkey fails, you'll receive an error message and be prompted to log in using your username and password.

No, the seller is not charged for authentication with eBay Authenticity Guarantee. For eligible items priced at $500 or more, eBay will cover the cost of the Authenticity Guarantee service for buyers and sellers.

Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller.

Your social security number is in a secure server that has very limited access to it. Those who have access are called key holders and it takes 2 to access this info. The only thing Ebay and it's employees see are the last for digits. There are no internet connections to these servers.

Make sure you are logged in to the real eBay site. Complete your payment using an eligible payment method. Do not share your credit card or other financial information over email or text. Don't be fooled by fraudulent emails directly from the seller telling you that there was something wrong with your payment.

At eBay, we protect your personal information and on-file banking credentials at all times.

One way to prevent people from using bots to perform repetitive tasks (like trying a series of different passwords to crack an account, or scraping data from a web site) is by adding a simple verification test that a human can easily pass, but which is very difficult for a bot.

Why do I have to keep signing into my eBay account? ›

A corrupt eBay cookie can cause sign-in issues, so if using a different browser allows you to stay signed in, try manually erasing just your eBay cookies in your original browser to see if that helps.

Passkeys let you sign into your eBay account using a fingerprint, pattern, or PIN. This means you don't need to enter your password, and it will help protect your eBay account against unauthorized access.

At the end of Q1, we had 145 million active buyers. What steps are you taking to ensure customer data is safe moving forward? We are asking all eBay customers to change their password the next time they log into their eBay account. We are making this decision out of an abundance of caution.

We normally come back with an answer within 48 hours, though occasionally it might take longer if we need more information. Once we've found a resolution, we'll let you and the seller know the outcome and anything else you need to do. For example, we may ask you to send the item back to the seller.

eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. Our expert authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers.

To sell on eBay, we'll need to confirm your identity at registration. We may also need to confirm your identity at other times. If you're a Registered Business seller, we'll need to confirm information about your business, as well as any beneficial owners, officers, directors, or account managers.